Cancellation Policy
Effective Date: September 17, 2026
If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.
Cancellation Window
Orders may be canceled within 24 hours of order placement for a full refund, provided the order has not already shipped. Please contact us as soon as possible to request a cancellation. Cancellations made within this window are free of charge — no cancellation fee applies.
After Shipment
Once your order has shipped, it cannot be canceled and must follow the standard return process. Please refer to our Return and Refund Policy. Change-of-mind returns after shipment remain subject to a 20% restocking fee, and return shipping is the customer's responsibility.
How to Request a Cancellation
To request an order cancellation, please contact us immediately:
Email: support@syringacollective.com
Phone: 208-330-7199
Provide your order number and request for cancellation. We will confirm the cancellation status via email.
Contact Us
Syringa Collective LLC
Phone: 208-330-7199
Email: support@syringacollective.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Address: 1350 W Hill Rd, Boise, ID 83702, United States