Refund policy

Effective Date: September 17, 2026 Last Updated: September 18, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Syringa Collective LLC website located at www.syringacollective.com ("Website").

By placing an order on our Website, you agree to the terms outlined in this policy.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Syringa Collective LLC 1350 W Hill Rd Boise, ID 83702 United States

Email: support@syringacollective.com Phone: 208-330-7199 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST Response Time: Within 24–48 hours

3. Return Eligibility

We currently sell and ship within the contiguous United States.

Customers have the right to request a return within 30 days of receiving the product, subject to the conditions below.

3.1 Conditions for Return

To qualify for a return:

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in its original packaging with all labels, manuals, accessories, and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

Returns that do not meet these conditions may be denied or subject to partial refund.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service at support@syringacollective.com or call 208-330-7199 within 30 days of delivery.
Provide your order number and the reason for your return.
If approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

Securely package the item in its original packaging.
Include all accessories, manuals, documentation, and free gifts (if applicable).
Clearly mark the RMA (if provided) on or inside the package.

4.3 Shipping the Return

Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item) or is a warranty claim.
We recommend using a trackable shipping service.
The item must be shipped within the timeframe provided in your return authorization email.

5. Return Shipping Costs

Change of Mind: Return shipping is the customer's responsibility, and a 20% restocking fee is deducted from the refund.
Defective, Damaged, or Incorrect Items: Return shipping is covered by Syringa Collective LLC and no restocking fee applies.
Warranty Claims: Return shipping is covered by Syringa Collective LLC and no restocking fee applies. Warranty claims are separate from the 30-day return window — see our Warranty Policy.

6. Specific Return & Refund Conditions

6.1 Returns Due to Change of Mind

Return request must be made within 30 days of receipt.
Item must meet all eligibility conditions.
A 20% restocking fee will be deducted from the refund.
Return shipping is the customer's responsibility.
Original shipping charges (if applicable) are non-refundable.

6.2 Defective or Damaged Goods

You must notify us within 7 days of delivery.
Provide clear photos or videos showing the defect or damage.
We cover return shipping and no restocking fee applies.
We will offer either:
- A replacement product, or
- A full refund, including return shipping costs.

6.3 Incorrect Product Received

Notify us within 7 days of delivery.
We will arrange return shipping at our expense and ship the correct product promptly.
No restocking fee applies.

6.4 Product Never Arrived

Contact us if your product does not arrive within the estimated delivery timeframe stated in our Shipping Policy.
We will investigate with the shipping carrier.
If confirmed lost, we will provide either:
- A full refund, or
- A replacement shipment.

6.5 Order Cancellation

Before Shipment: Orders may be canceled within 24 hours of order placement for a full refund.
After Shipment: Once shipped, orders cannot be canceled and must follow the standard return process.

6.6 Warranty Claims

Warranty claims are separate from the 30-day return window and may be made at any point during the manufacturer's coverage period.
We cover return shipping and no restocking fee applies.
See our Warranty Policy for the claim process.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or personalized products
Gift cards
Downloadable software products
Items returned in used, damaged, or altered condition not due to our error

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item.
You will be notified by email regarding approval or rejection.
Items must meet all eligibility criteria.

8.2 Refund Processing

Refunds are processed to the original payment method.
Refunds are issued within 5–7 business days after inspection and approval.
It may take additional time for your bank or credit card issuer to reflect the refund.

8.3 Partial Refunds

Partial refunds may be granted for:

Items not in original condition
Items damaged or missing parts not due to our error
Returns that do not fully comply with policy conditions

9. Exchanges

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, contact us at support@syringacollective.com.

Shipping costs for approved exchanges due to defects or errors are covered by Syringa Collective LLC.

10. Timelines Summary

Return Window: 30 days from delivery
Damaged Reporting Window: 7 days from delivery
Warranty Claim Window: The manufacturer's coverage period
Refund Processing Time: 5–7 business days after approval

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For additional assistance, please contact us: