Warranty Policy

Effective Date: February 17, 2026
Last Updated: February 17, 2026

1. Manufacturer’s Warranty

All products sold by Syringa Collective LLC, including plotters, printers, and routers, are backed by the applicable manufacturer’s warranty.

Warranty coverage—including duration, terms, and conditions—varies by brand and product model. Please refer to the product manual, warranty card, or manufacturer documentation included with your purchase for specific coverage details.

If you are unsure about your product’s warranty coverage, please contact our support team:

📧 support@syringacollective.com
📞 208-330-7199

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

2. Product Quality & Damaged Items

Your satisfaction is important to us. If your product arrives defective or malfunctions due to a manufacturing defect, we will work with you to coordinate a repair, replacement, or refund in accordance with the manufacturer’s warranty and our Return & Refund Policy.

Upon Delivery

To help protect your warranty rights:

Inspect the package upon delivery.
If visible damage exists (even to the box), note it clearly on the delivery receipt before signing.
If you suspect hidden damage and cannot inspect immediately, write “suspect damage” on the delivery receipt.

Reporting Damage

If your item arrives damaged:

Contact us within 7 days of delivery.
Email clear photos of:
- The packaging
- The damaged product
- The shipping label

Send documentation to: support@syringacollective.com

We will review your claim promptly and coordinate next steps.

3. Warranty Limitations & Exclusions

Manufacturer warranties typically cover defects in materials and workmanship under normal, intended use.

Warranty coverage generally does not include:

Damage caused by misuse, abuse, improper installation, or neglect
Unauthorized repairs or modifications
Environmental damage beyond normal operating conditions
Normal wear and tear
Consumable parts or accessories unless specifically stated
Labor, installation, or service costs

For exact exclusions, consult your product’s manufacturer warranty documentation.

4. Filing a Warranty Claim

To initiate a warranty claim:

Email support@syringacollective.com
Include:
- Your order number or proof of purchase
- A detailed description of the issue
- Photos or videos clearly showing the defect (if applicable)

We may request additional information or troubleshooting steps before proceeding.

If your claim is approved, we will coordinate one of the following, depending on manufacturer terms:

Repair
Replacement
Refund

5. Shipping & Labor Responsibilities

Unless otherwise specified by the manufacturer:

Shipping the product back for warranty evaluation may be your responsibility.
If a repair or replacement is approved, outbound shipping of the replacement product may be covered by us or the manufacturer.
Labor, installation, diagnostic, or service fees are not covered under standard manufacturer warranties.

Freight items may require coordination with approved carriers.

6. Transferability of Warranty

Most manufacturer warranties are non-transferable and apply only to the original purchaser.

If you have questions regarding transferability or extended warranty options, please consult the manufacturer documentation or contact our support team.

7. Disclaimers & Legal Limitations

This Warranty Policy reflects our role as an authorized reseller of manufacturer-backed products.

To the fullest extent permitted by law:

Syringa Collective LLC disclaims liability for incidental or consequential damages resulting from the use or inability to use a product.
Warranty obligations are limited to those provided by the product manufacturer.

Some jurisdictions do not allow limitations on incidental or consequential damages, so certain exclusions may not apply to you.

This policy does not affect any statutory rights you may have under applicable law.

Contact Information

If you have questions regarding warranty coverage or need assistance filing a claim, please contact:

Syringa Collective LLC
1350 W Hill Rd
Boise, ID 83702
United States