Warranty Policy
Effective Date: September 17, 2026 Last Updated: September 18, 2026
Warranty Coverage at Syringa Collective
Every product sold by Syringa Collective LLC is covered by the manufacturer's warranty.
Brands & Warranty Terms
All products from our carried brands (QIDI, FLUX, FSLaser, and HIX) carry the manufacturer's standard warranty. Specific coverage details, such as duration and terms, vary by product — please refer to the product page, manual, or packaging for exact information.
- What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
- What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
- How to claim: Contact Syringa Collective at support@syringacollective.com or 208-330-7199. We coordinate with the manufacturer on your behalf.
How to File a Warranty Claim
- Email support@syringacollective.com with your order number, product model, and a description of the issue.
- Provide photos or video of the defect if requested.
- We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
Warranty Return Shipping
If a product is confirmed defective under the manufacturer's warranty, Syringa Collective LLC covers return shipping and no restocking fee applies. This is separate from our 30-day return window — warranty claims may be made at any point during the manufacturer's coverage period. The 20% restocking fee applies only to change-of-mind returns, as described in our Return & Refund Policy.
Contact Us
Syringa Collective LLC
1350 W Hill Rd
Boise, ID 83702
United States
Email: support@syringacollective.com
Phone: 208-330-7199
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST