FAQ Page

Where do you ship?

We currently ship within the contiguous United States. We do not offer international shipping at this time.

Is shipping really free?

Yes, on most orders. Standard shipping is free within the continental United States. Freight charges for oversized or LTL shipments will be calculated at checkout if applicable.

How long does shipping take?

Orders are processed within 1-2 business days, with transit taking 3-5 business days — most orders arrive within 4-7 business days total. See our Shipping Policy for full details.

Can I return a product if I change my mind?

Yes. You have 30 days from delivery to return an item. The item must be unused, undamaged, and in original packaging with all labels, manuals, and tags attached. Return shipping is the customer's responsibility, and a 20% restocking fee applies. See our full Return and Refund Policy.

What if my item arrives defective or damaged?

Contact us within 7 days of delivery with photos of the damage. We cover return shipping and there's no restocking fee — you'll get a replacement or a full refund.

Can I cancel my order?

Yes, for a full refund, within 24 hours of order placement, provided it hasn't shipped yet. Once an order has shipped, follow the standard return process instead.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Options page for details.

Do your products come with a warranty?

Yes, every product is covered by the manufacturer's warranty. Coverage varies by product — see our Warranty page for details.

Who do I contact for support?

Email us at support@syringacollective.com or call 208-330-7199. We're available Monday to Friday, 9:00 AM to 5:00 PM EST, and typically respond within 24-48 hours.