Effective Date: February 17, 2026
Last Updated: February 17, 2026
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Syringa Collective LLC ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your").
By accessing or using our website, www.syringacollective.com, and purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
Prices:
All prices for products and services are listed in USD (United States Dollars) and are subject to change without prior notice.
Taxes and Fees:
Prices are exclusive of applicable sales taxes, duties, or other governmental charges unless otherwise specified at checkout. Applicable taxes will be calculated and displayed during the checkout process.
2.2 Payment Methods
We accept the following payment methods:
Credit/Debit Cards:
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Visa
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Mastercard
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American Express
Express Checkout Options:
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Apple Pay
All payments are processed securely through Shopify Payments.
2.3 Payment Due Date
One-Time Purchases:
Payment is due at the time of purchase. Orders will not be processed or shipped until payment has been successfully authorized and received.
3. Invoicing
Invoice Issuance:
Invoices or order confirmations are issued upon order completion.
Delivery Method:
Invoices and receipts are sent electronically to the email address provided at checkout.
Customer Responsibility:
You are responsible for ensuring that your billing and contact information is accurate and up to date.
4. Disputed Charges
Notification Period:
If you dispute any charge, you must notify us in writing within 15 days of the transaction date.
Contact Information:
Disputes must be submitted to:
📧 support@syringacollective.com
Please include your order number, invoice details, and a clear explanation of the dispute.
Resolution:
We will investigate and respond to billing disputes promptly and in good faith.
5. Refunds and Credits
Refunds and credits are issued in accordance with our Return & Refund Policy.
Processing Time:
Approved refunds are processed to the original payment method within 5–7 business days after inspection and approval. Additional processing time may be required by your financial institution.
6. Taxes
Customer Responsibility:
You are responsible for all applicable taxes, including sales tax or other similar charges imposed by federal, state, or local authorities.
Tax Exemption:
If you are tax-exempt, you must provide valid documentation at the time of purchase. We are not responsible for retroactive tax exemptions.
7. Billing Errors
Corrections:
If we discover a billing error, we will correct it promptly.
Overcharges:
If you have been overcharged, we will issue a refund or credit for the overcharged amount.
Undercharges:
If you have been undercharged due to an error, we reserve the right to invoice you for the outstanding balance.
8. Payment Security
Data Protection:
All payment information is processed in accordance with industry security standards.
Payment Processor:
We use Shopify Payments to securely process transactions. We do not store full credit card information on our servers.
SSL Encryption:
All transactions are secured using Secure Socket Layer (SSL) encryption technology.
9. Changes to Billing Terms
We reserve the right to modify these Billing Terms and Conditions at any time.
Changes become effective upon posting the updated Terms on our website at www.syringacollective.com.
Your continued use of our Services after such changes constitutes acceptance of the updated Terms.
10. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from these Billing Terms.
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Our maximum liability for any billing-related claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
11. Governing Law
These Terms are governed by the laws of the State of Idaho, United States, without regard to its conflict of law principles.
Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Idaho.
12. Contact Information
For billing questions or concerns, please contact us:
Syringa Collective LLC
1350 W Hill Rd
Boise, ID 83702
United States
📧 support@syringacollective.com
📞 208-330-7199
🌐 www.syringacollective.com
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
13. Entire Agreement
These Billing Terms and Conditions, together with our Terms of Service, Privacy Policy, and Return & Refund Policy, constitute the entire agreement between you and Syringa Collective LLC regarding billing matters and supersede all prior agreements.
Acknowledgment
By purchasing products from Syringa Collective LLC, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.