Effective Date: February 17, 2026
Last Updated: February 17, 2026
1. Introduction
Syringa Collective LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Syringa Collective LLC.
This Privacy Policy applies to our website, www.syringacollective.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
2. Definitions and Key Terms
Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as preferences or login information.
Company: Refers to Syringa Collective LLC, registered in the United States (State of Idaho), responsible for your information under this Privacy Policy.
Country: United States.
Customer: Refers to the company, organization, or person that purchases products or uses the Syringa Collective Service.
Device: Any internet-connected device such as a phone, tablet, or computer that can be used to access our Service.
IP Address: A number assigned to every device connected to the Internet.
Personnel: Individuals employed by or contracted to perform services on behalf of Syringa Collective LLC.
Personal Data: Any information that directly or indirectly identifies an individual.
Service: Refers to the website and ecommerce services provided by Syringa Collective LLC.
Third-Party Service: Refers to third-party providers such as analytics providers, advertising partners, payment processors, and email marketing platforms.
Website: Syringa Collective’s website located at www.syringacollective.com.
You: A person or entity that accesses or uses our Services.
3. Information We Collect
We collect information from you when you:
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Visit our website
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Create an account
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Place an order
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Subscribe to our newsletter
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Contact customer support
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Fill out a form
Personal Information Collected
We may collect the following types of personal data:
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Name
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Email address
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Phone number
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Shipping address
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Billing address
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Payment information (processed securely through Shopify Payments)
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Browsing behavior and website usage data
We also use cookies and tracking technologies to collect analytics and marketing data.
4. How We Use the Information We Collect
We may use your information for the following purposes:
To Personalize Your Experience:
To better respond to your individual needs and preferences.
To Improve Our Website:
To enhance functionality, product offerings, and user experience.
To Improve Customer Service:
To respond more effectively to support requests and inquiries (typically within 24–48 hours during business hours).
To Process Transactions:
To process and fulfill orders, including shipping within the United States.
To Send Order and Service Communications:
To send confirmations, shipping updates, order notifications, and customer service responses.
To Send Marketing Communications:
To send promotional emails and offers (you may unsubscribe at any time).
To Prevent Fraud:
To verify transactions and prevent unauthorized activity.
5. Information from Third Parties
5.1 End User Information from Third Parties
We may receive information from third-party analytics and advertising providers, including:
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Google Analytics
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Facebook Pixel
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Klaviyo
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Shopify
These services may collect information about your interactions with our website.
5.2 Fraud Prevention and Public Sources
We may receive automated fraud detection information from third-party services. We may also collect publicly available information from social media platforms if you interact with our brand.
6. Sharing Your Information
We may share your information with:
Third-Party Service Providers
Trusted service providers who assist us in operating our business, including payment processing (Shopify Payments), analytics providers, shipping carriers (USPS, UPS, FedEx), freight carriers (FedEx Freight, Old Dominion, XPO Logistics), and marketing platforms. These providers are contractually obligated to protect your data.
Affiliates
Entities under common ownership or control with Syringa Collective LLC, if applicable.
Business Transfers
In connection with a merger, acquisition, or sale of assets.
Legal Requirements
When required by law, court order, or governmental authority.
We do not sell your personal information.
7. Cookies and Similar Technologies
We use the following types of cookies:
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Essential Cookies: Required for website functionality.
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Analytics Cookies: To analyze traffic and usage patterns.
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Marketing Cookies: To deliver relevant advertisements and marketing content.
Cookies help us improve your experience and understand how you interact with our Service.
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
8. Data Security
We implement reasonable security measures to protect your personal information:
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SSL Encryption: Sensitive information is transmitted using Secure Socket Layer (SSL) technology.
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Secure Payment Processing: Payment data is encrypted and processed through Shopify Payments.
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Access Controls: Personal information is accessible only to authorized personnel.
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
9. Data Retention
We retain personal data as follows:
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Transaction records: 7 years (for tax and legal compliance)
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Marketing data: Up to 2 years or until you unsubscribe
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Customer service communications: As necessary to resolve disputes and enforce agreements
We retain data only as long as necessary for business and legal purposes.
10. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including:
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The right to access your personal information
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The right to correct inaccurate information
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The right to request deletion of your personal data
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The right to restrict or object to processing
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The right to data portability
To exercise any of these rights, please contact us at:
We will respond within a reasonable timeframe.
11. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to delete it.
12. International Data Transfers
Our business is based in the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
13. Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Syringa Collective LLC
1350 W Hill Rd
Boise, ID 83702
United States
Phone: 208-330-7199
Email: support@syringacollective.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 hours