Effective Date: February 17, 2026
Last Updated: February 17, 2026
1. Introduction
Welcome to Syringa Collective LLC ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at www.syringacollective.com (the "Website") and any related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
2. Eligibility
By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3. Accounts and Registration
3.1 Account Creation
To access certain features of the Services, you may be required to create an account. You agree to:
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Provide true, accurate, current, and complete information during registration.
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Maintain and promptly update your account information to keep it accurate and current.
3.2 Account Responsibilities
You are responsible for:
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Maintaining the confidentiality of your login credentials.
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All activities that occur under your account.
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Notifying us immediately at support@syringacollective.com of any unauthorized use of your account.
4. Orders and Payment
4.1 Product Availability
All products listed on the Website, including plotters, printers, and routers, are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
If an item is backordered, we will notify you within 48 hours of purchase.
4.2 Pricing
All prices are listed in USD. Prices are subject to change without notice. We are not liable for pricing errors, typographical errors, or product description inaccuracies.
4.3 Payment Terms
Accepted Payment Methods:
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Visa
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Mastercard
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American Express
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Apple Pay
All payments are processed securely through Shopify Payments.
You agree to provide current, complete, and accurate billing information for all purchases.
4.4 Order Acceptance
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
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Product availability issues
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Errors in product descriptions or pricing
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Suspected fraudulent or unauthorized transactions
4.5 Order Cancellation
Orders may be canceled within 24 hours of order placement. After 24 hours, orders may have entered processing and cannot be guaranteed for cancellation.
5. Shipping and Delivery
5.1 Shipping Policy
We currently ship within the United States only.
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Order Processing Time: 1–2 business days
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Order Cut-Off Time: 5:00 PM EST
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Standard Delivery Time: 3–5 business days
Domestic shipping carriers may include:
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USPS
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UPS
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FedEx
For large freight shipments, we may use:
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FedEx Freight
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Old Dominion
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XPO Logistics
For complete details, please refer to our separate Shipping Policy.
5.2 Risk of Loss
All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you upon our delivery of the product to the carrier.
6. Returns and Refunds
We accept returns within 30 days of delivery.
Returned items must be:
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Unused
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In original packaging
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With tags attached (if applicable)
Customers are responsible for return shipping costs. A 20% restocking fee may apply.
Refunds are processed within 5–7 business days after inspection and approval.
Damaged packages must be reported within 7 days of delivery.
For complete details, please refer to our Return & Refund Policy.
7. Intellectual Property Rights
7.1 Ownership
All content on the Website—including text, graphics, logos, images, product descriptions, and software—is the property of Syringa Collective LLC or its suppliers and is protected by intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal or legitimate commercial purchasing purposes.
7.3 Restrictions
You agree not to:
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Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without written permission.
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Use our name, trademarks, or branding without express written consent.
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Scrape, data mine, or extract Website content for commercial purposes.
8. User Content
8.1 Submissions
If you submit reviews, comments, photos, or other content ("User Content"), you grant Syringa Collective LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display such content for business and marketing purposes.
8.2 Prohibited Content
You agree not to submit content that:
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Is illegal, abusive, defamatory, obscene, or invasive of privacy
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Infringes on intellectual property rights
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Contains malicious code or harmful software
We reserve the right to remove any User Content at our discretion.
9. Prohibited Activities
You agree not to:
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Use the Services for any unlawful purpose
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Interfere with or disrupt the Website or its servers
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Attempt unauthorized access to systems or accounts
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Engage in fraudulent or deceptive transactions
10. Disclaimers and Warranties
10.1 “AS IS” Basis
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
10.2 No Warranty
We do not guarantee that:
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The Services will meet your specific requirements
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The Website will be uninterrupted or error-free
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Product descriptions or other content are complete or current
10.3 Product Warranties
Warranty coverage varies by manufacturer and brand. Please contact us at support@syringacollective.com for specific warranty information regarding your product.
11. Limitation of Liability
To the fullest extent permitted by law, Syringa Collective LLC, its directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
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Your use or inability to use the Services
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Unauthorized access to our systems
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Errors, omissions, or interruptions in service
Our total liability shall not exceed the amount paid by you for the product in question.
12. Indemnification
You agree to indemnify and hold harmless Syringa Collective LLC from any claims, damages, losses, liabilities, and expenses arising from:
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Your use of the Services
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Your violation of these Terms
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Your violation of any third-party rights
13. Termination
We may suspend or terminate your account and access to the Services immediately, without prior notice, if you violate these Terms or engage in fraudulent or harmful conduct.
14. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Idaho, United States, without regard to conflict of law principles.
Any disputes shall be resolved in the state or federal courts located in Idaho.
15. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Changes become effective immediately upon posting to the Website. Continued use of the Services constitutes acceptance of the updated Terms.
16. Miscellaneous
16.1 Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
16.2 Entire Agreement
These Terms constitute the entire agreement between you and Syringa Collective LLC regarding the Services.
16.3 Waiver
Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
17. Contact Information
If you have any questions about these Terms, please contact us:
Syringa Collective LLC
1350 W Hill Rd
Boise, ID 83702
United States
📧 support@syringacollective.com
📞 208-330-7199
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 hours