Shipping Policy

Effective Date: February 17, 2026
Last Updated: February 17, 2026

1. Introduction

At Syringa Collective LLC (“we,” “us,” or “our”), we are committed to providing a transparent, reliable, and efficient shipping experience. This Shipping Policy outlines the terms and conditions governing shipment of products purchased through our website, syringacollective.com.

2. Shipping Destinations

Where We Ship

We currently ship to:

United States (including Alaska and Hawaii, with possible freight adjustments)

At this time, we do not offer international shipping.

We are continually evaluating expansion opportunities and will update this page if additional destinations become available.

3. Shipping Costs

Domestic Shipping (United States)

Free standard shipping on most orders within the continental United States.
Freight charges for oversized or LTL (Less-Than-Truckload) shipments will be calculated at checkout if applicable.

All shipping costs are clearly displayed during checkout. There are no hidden handling fees.

4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 2:00 PM EST will typically begin processing the same business day.

Weekend & Holiday Orders

Orders placed on weekends or federal holidays will begin processing on the next business day.

Please note: High-demand periods may result in extended processing times.

5. Estimated Delivery Time

Standard Shipping (United States)

Small parcel shipments: 3–7 business days after processing
Freight shipments: 5–10 business days depending on location and carrier scheduling

Delivery timeframes are estimates only and may vary due to:

Weather conditions
Carrier delays
Freight terminal scheduling
Rural or remote delivery locations

6. Shipping Methods & Carriers

We partner with reputable national carriers to ensure safe and secure delivery.

Small Parcel Carriers

UPS
FedEx
USPS

LTL Freight Carriers (Oversized Equipment)

FedEx Freight
Old Dominion Freight Line
Estes Express
XPO Logistics
Other regionally approved freight carriers

Tracking

All shipments include tracking information. Once your order ships, you will receive an email containing:

Tracking number
Carrier name
Direct tracking link

Shipping Insurance

All shipments are insured against loss or damage during transit. If you experience an issue, please contact us promptly.

7. Order Tracking

You may track your shipment by:

Clicking the tracking link in your shipping confirmation email, or
Visiting the carrier’s website and entering your tracking number.

If you need assistance, our Customer Support team is happy to help.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated timeframe:

Contact us at support@syringacollective.com
Provide your order number and tracking information

If tracking indicates delivery but you have not received your package:

Verify the shipping address provided
Check with neighbors or building management
Contact us for assistance

We will work with the carrier to investigate.

8.2 Damaged Packages

If your shipment arrives damaged:

Take clear photos of:
- The exterior packaging
- The damaged product
- The shipping label
Notify us within 7 days of delivery
Email documentation to support@syringacollective.com

For freight deliveries:

Inspect the shipment before signing.
Note any visible damage on the delivery receipt.
If unsure, write “suspect damage” before signing.

Failure to note freight damage at delivery may impact claims.

9. Missing Items

If items are missing from your shipment:

Contact us within 7 days of delivery
Provide your order number and description of the missing item(s)

We will investigate and either ship the missing item(s) or issue a refund, if appropriate.

10. Returns & Refunds

Return Window

Returns are accepted within 30 days of delivery, subject to our Return & Refund Policy.

Return Conditions

Item must be unused
Item must be in original packaging
Product must not show signs of installation or damage

Certain items may be non-returnable due to manufacturer restrictions.

Return Shipping

Return shipping costs may be covered depending on the reason for return (see our Return & Refund Policy).

Refund Processing

Approved refunds are issued to the original payment method within 7–14 business days after inspection of the returned item.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect address:

We will contact you to arrange reshipment
Additional shipping charges may apply

We are not responsible for delivery failures caused by incorrect or incomplete addresses provided at checkout.

12. Contact Information

If you have questions regarding shipping, tracking, or delivery, please contact:

Syringa Collective LLC
1350 W Hill Rd
Boise, ID 83702
United States

📧 support@syringacollective.com
📞 208-330-7199

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

Response Time: 24–48 business hours

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes become effective immediately upon posting on our website. We encourage customers to review this policy periodically.

Thank you for shopping with Syringa Collective.
We appreciate your business and are committed to providing exceptional service from checkout to delivery.